/* Kora — Cockpit IA (thème sombre premium, mobile-first web-app) */
/* Polices système uniquement. Accents Kora : mari #FFB020 (allumé) + clay #C0492B (chaud/alerte). Jamais de rouge "Ferili". */
:root{
  /* Fonds ink profond + panneaux/cartes un ton au-dessus */
  --ink:#141019; --ink-1:#191320; --ink-2:#1e1826; --ink-3:#2a2333;
  --panel:#1f1a26; --panel-2:#251f31;
  /* Compat : d'anciennes règles/inline utilisent --white comme SURFACE → on la mappe sur un panneau sombre */
  --white:#1f1a26;
  /* Texte : bone primaire + variantes atténuées (contraste AA garanti sur fond sombre) */
  --bone:#F4EEE2; --bone-2:#CFC6B7; --bone-3:#9E9587;
  --bone-2c:#ECE4D5;
  /* --bone-2 est aussi utilisé en inline (encadré token) comme fond → surface sombre élevée */
  --bone-2:#2a2333;
  /* Texte secondaire (mappé sur les anciens tokens "stone") */
  --stone:#9E9587; --stone-d:#B4AB9C;
  /* Accents */
  --mari:#FFB020; --mari-2:#FFC352; --mari-d:#E0990F;
  --clay:#C0492B; --clay-2:#DB6A48; --green:#1E9E63; --green-2:#3ED089; --blue:#3D82D6; --blue-2:#78B0F0;
  /* Bordures subtiles sur sombre */
  --line:rgba(244,238,226,.10); --line-2:rgba(244,238,226,.17);
  /* Ombres profondes teintées ink + halo mari */
  --shadow-sm:0 1px 2px rgba(0,0,0,.35),0 1px 3px rgba(0,0,0,.30);
  --shadow:0 10px 30px rgba(0,0,0,.45);
  --shadow-lg:0 28px 70px rgba(0,0,0,.62);
  --halo-mari:0 0 0 1px rgba(255,176,32,.28),0 12px 34px rgba(255,176,32,.14);
  --r:14px; --r-sm:10px;
  --sans:system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  --display:var(--sans);
  --botnav-h:60px;
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font-family:var(--sans);color:var(--bone);background:var(--ink);-webkit-font-smoothing:antialiased;font-size:15px;line-height:1.5}
a{color:inherit;text-decoration:none}
button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit}
::selection{background:var(--mari);color:#241a05}
.hidden{display:none!important}
a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--mari);outline-offset:2px;border-radius:6px}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
::placeholder{color:var(--bone-3);opacity:1}
.dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex:none;box-shadow:0 0 6px currentColor}
.dot.g{background:var(--green-2);color:var(--green-2)}
.dot.r{background:var(--clay-2);color:var(--clay-2)}
.dot.o{background:var(--mari);color:var(--mari)}

/* ---------- Login ---------- */
.login{min-height:100vh;min-height:100dvh;display:grid;place-items:center;
  background:radial-gradient(1100px 600px at 50% -10%,#2a2036,var(--ink));padding:20px}
.login .card{background:linear-gradient(180deg,var(--panel-2),var(--panel));border:1px solid var(--line-2);
  border-radius:20px;box-shadow:var(--shadow-lg),0 0 60px rgba(255,176,32,.08);
  padding:38px 34px;width:min(420px,94vw);text-align:center;color:var(--bone)}
.login .kmark{width:52px;margin:0 auto 14px;display:block;filter:drop-shadow(0 0 14px rgba(255,176,32,.35))}
.login h1{font-size:23px;font-weight:700;letter-spacing:-.02em;margin-bottom:4px;color:var(--bone)}
.login .tag{color:var(--mari);font-weight:600;font-size:13px;margin-bottom:6px;background:none;padding:0;display:block}
.login p{color:var(--bone-2c);margin-bottom:22px;font-size:14px}
.pw{position:relative;margin-bottom:12px}
.pw input{width:100%;padding:14px 44px 14px 15px;border:1.5px solid var(--line-2);border-radius:var(--r-sm);
  font-size:16px;background:var(--ink-2);color:var(--bone);transition:border-color .15s,box-shadow .15s}
.pw input:focus{outline:none;border-color:var(--mari);box-shadow:0 0 0 3px rgba(255,176,32,.18)}
.pw .eye{position:absolute;right:6px;top:50%;transform:translateY(-50%);min-width:44px;min-height:44px;display:grid;place-items:center;color:var(--bone-3);line-height:0}
.pw .eye:hover{color:var(--mari)}
.login .row{display:flex;align-items:center;gap:9px;justify-content:center;font-size:13.5px;color:var(--bone-2);margin:14px 0 6px;min-height:44px;cursor:pointer}
.login .row input[type=checkbox]{width:20px;height:20px;accent-color:var(--mari)}
.login .err{color:var(--clay-2);font-size:13.5px;min-height:20px;margin-top:10px}
.login .ok-msg{color:var(--bone-2);font-size:13.5px;line-height:1.5;margin-top:12px;min-height:0}
.login .help{display:block;margin-top:16px;font-size:13px;color:var(--bone-3)}
.login .tokbox{margin-top:18px;border-top:1px solid var(--line);padding-top:14px;text-align:left}
.login .tokbox>summary{cursor:pointer;font-size:13.5px;color:var(--bone-2);font-weight:600;list-style:none;text-align:center;min-height:24px}
.login .tokbox>summary::-webkit-details-marker{display:none}
.login .tokbox>summary:hover{color:var(--mari)}
.login .tokbox[open]>summary{margin-bottom:4px}

/* ---------- App shell ---------- */
.app{display:grid;grid-template-columns:248px 1fr;min-height:100vh;min-height:100dvh;
  background:radial-gradient(1200px 720px at 100% -12%,#1e1629,var(--ink))}
.overlay{position:fixed;inset:0;background:rgba(10,7,14,.6);z-index:45;opacity:0;pointer-events:none;transition:opacity .2s;backdrop-filter:blur(2px)}
.sidebar{background:linear-gradient(180deg,#1a1424,#141019);border-right:1px solid var(--line);
  color:var(--bone);display:flex;flex-direction:column;padding:20px 14px;position:sticky;top:0;height:100vh;height:100dvh;z-index:46}
.brand{display:flex;align-items:center;gap:11px;padding:6px 10px 22px}
.brand .kmark{width:30px;filter:drop-shadow(0 0 10px rgba(255,176,32,.4))}
.brand b{font-size:20px;font-weight:700;letter-spacing:.05em;color:var(--bone)}
.nav{display:flex;flex-direction:column;gap:4px}
.nav a{display:flex;align-items:center;gap:12px;padding:12px 13px;border-radius:var(--r-sm);color:var(--bone-2);font-weight:500;transition:background .14s,color .14s;min-height:44px}
.nav a svg{width:20px;height:20px;flex:none;color:var(--mari);opacity:.68;transition:opacity .14s}
.nav a:hover{background:var(--ink-3);color:var(--bone)}
.nav a:hover svg{opacity:.95}
.nav a.active{background:var(--mari);color:#241a05;font-weight:600;box-shadow:0 0 22px rgba(255,176,32,.22)}
.nav a.active svg{color:#241a05;opacity:1}
.nav .badge{margin-left:auto;background:var(--clay);color:#fff;font-size:11.5px;font-weight:700;border-radius:20px;padding:2px 8px;min-width:22px;text-align:center;box-shadow:0 0 12px rgba(192,73,43,.4)}
.nav a.active .badge{background:#241a05;color:var(--mari);box-shadow:none}
.side-foot{margin-top:auto;padding:14px 12px 4px;border-top:1px solid var(--line)}
.side-foot .shop{font-size:14px;font-weight:600;color:var(--bone);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.side-foot .wa{display:flex;align-items:center;gap:7px;font-size:12.5px;color:var(--bone-2);margin-top:4px}
.side-foot .wa u{cursor:pointer}
.side-foot button{color:var(--bone-3);font-size:12.5px;margin-top:12px;min-height:44px;text-align:left}
.side-foot button:hover{color:var(--mari)}

.main{min-width:0;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:14px;padding:16px 26px;border-bottom:1px solid var(--line);
  background:rgba(20,16,25,.82);backdrop-filter:blur(12px);position:sticky;top:0;z-index:20}
.hamb{display:none;padding:8px;margin:-4px 0;color:var(--bone);line-height:0}
.topbar h2{font-size:20px;font-weight:700;letter-spacing:-.01em;color:var(--bone)}
.topbar .sub{color:var(--bone-2);font-size:13px;margin-top:1px}
.topbar .spacer{margin-left:auto}
.content{padding:24px 26px;max-width:1200px;width:100%}

/* ---------- Barre de navigation basse (mobile web-app) ---------- */
.botnav{display:none}

/* ---------- Buttons / inputs ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 16px;border-radius:var(--r-sm);
  font-weight:600;font-size:14px;transition:background .14s,border-color .14s,box-shadow .14s,transform .1s;
  border:1.5px solid transparent;min-height:40px;white-space:nowrap}
.btn:hover{transform:translateY(-1px)}
.btn:active{transform:translateY(0)}
.btn.primary{background:var(--mari);color:#241a05;box-shadow:0 4px 16px rgba(255,176,32,.18)}
.btn.primary:hover{background:var(--mari-2);box-shadow:0 6px 22px rgba(255,176,32,.34)}
.btn.ghost{background:var(--ink-2);border-color:var(--line-2);color:var(--bone)}
.btn.ghost:hover{border-color:var(--mari);color:var(--bone)}
.btn.danger{background:rgba(192,73,43,.16);color:var(--clay-2);border-color:rgba(192,73,43,.3)}
.btn.danger:hover{background:rgba(192,73,43,.26)}
/* Boutons d'action WhatsApp — vert WhatsApp officiel #25D366, distincts des accents mari/clay du cockpit */
.btn.wa{background:#25D366;color:#fff;border-color:#1faa52;font-weight:700;
  text-shadow:0 1px 1.5px rgba(0,0,0,.30);box-shadow:0 4px 16px rgba(37,211,102,.24)}
.btn.wa svg{color:#fff;opacity:1}
.btn.wa:hover{background:#20bd5a;border-color:#199247;color:#fff;box-shadow:0 6px 22px rgba(37,211,102,.36)}
.btn.wa:active{background:#1da851}
.btn.wa:focus-visible{outline:2px solid #eafff2;outline-offset:2px}
.btn.sm{padding:8px 12px;font-size:13px;min-height:36px}
.input{padding:11px 13px;border:1.5px solid var(--line-2);border-radius:var(--r-sm);font-size:15px;
  background:var(--ink-2);color:var(--bone);transition:border-color .15s,box-shadow .15s}
.input:focus{outline:none;border-color:var(--mari);box-shadow:0 0 0 3px rgba(255,176,32,.16)}
textarea.input{resize:vertical}
.search{position:relative}
.search svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:17px;color:var(--bone-3)}
.search input{padding-left:38px;width:250px}

/* ---------- KPI / cards ---------- */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:22px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:16px 18px;
  box-shadow:var(--shadow-sm);text-align:left;transition:border-color .14s,box-shadow .14s,transform .12s;display:block;width:100%}
a.kpi:hover{border-color:var(--mari);box-shadow:var(--halo-mari);transform:translateY(-2px)}
.kpi .l{color:var(--stone-d);font-size:12px;font-weight:600;letter-spacing:.02em;text-transform:uppercase;display:flex;align-items:center;gap:7px}
.kpi .l svg{width:15px;color:var(--mari);opacity:.85}
.kpi .n{font-size:29px;font-weight:700;margin-top:8px;letter-spacing:-.02em;line-height:1.1;color:var(--bone);text-shadow:0 0 22px rgba(255,176,32,.16)}
.kpi.alert .n{color:var(--clay-2);text-shadow:0 0 22px rgba(219,106,72,.28)}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow-sm)}
.card .hd{display:flex;align-items:center;gap:12px;padding:15px 18px;border-bottom:1px solid var(--line)}
.card .hd h3{font-size:15px;font-weight:700;color:var(--bone)}.card .hd .spacer{margin-left:auto}

/* ---------- Table ---------- */
.tbl-count{color:var(--stone-d);font-size:13px;margin-bottom:12px}
table{width:100%;border-collapse:collapse}
th{text-align:left;padding:11px 16px;font-size:11.5px;font-weight:700;color:var(--bone-3);text-transform:uppercase;letter-spacing:.04em;background:var(--ink-2);border-bottom:1px solid var(--line)}
td{padding:13px 16px;border-bottom:1px solid var(--line);font-size:14.5px;vertical-align:middle;color:var(--bone)}
tr:last-child td{border-bottom:none}
tbody tr{transition:background .12s}tbody tr:hover{background:var(--ink-3)}
.avatar{width:36px;height:36px;border-radius:50%;background:var(--ink-3);color:var(--mari);display:grid;place-items:center;font-weight:700;font-size:12.5px;flex:none;border:1px solid var(--line-2)}
.cell-name{display:flex;align-items:center;gap:11px}.cell-name b{font-weight:600}
.muted{color:var(--stone-d)}
.rowmenu{position:relative}
.rowmenu>button{min-width:44px;min-height:44px;display:inline-grid;place-items:center;border-radius:8px;color:var(--bone-3)}
.rowmenu>button:hover{background:var(--ink-3);color:var(--bone)}
.rowmenu .pop{position:absolute;right:0;top:100%;background:var(--panel-2);border:1px solid var(--line-2);border-radius:10px;box-shadow:var(--shadow);padding:5px;z-index:10;min-width:170px}
.rowmenu .pop button{display:flex;width:100%;align-items:center;gap:9px;padding:9px 11px;border-radius:8px;font-size:13.5px;font-weight:500;text-align:left;color:var(--bone)}
.rowmenu .pop button:hover{background:var(--ink-3)}
.rowmenu .pop button.danger{color:var(--clay-2)}

/* ---------- Badges / états chaud (clay) · tiède (mari) · froid (gris) ---------- */
.badge-s{display:inline-flex;align-items:center;gap:6px;padding:4px 11px;border-radius:20px;font-size:12.5px;font-weight:600;white-space:nowrap}
.badge-s::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;box-shadow:0 0 6px currentColor}
.s-nouveau{color:var(--blue-2);background:rgba(61,130,214,.15)}
.s-chaud{color:var(--mari-2);background:rgba(255,176,32,.15)}
.s-qualifie{color:var(--green-2);background:rgba(30,158,99,.17)}
.s-transmis{color:var(--green-2);background:rgba(30,158,99,.13)}
.s-reclamation{color:var(--clay-2);background:rgba(192,73,43,.17)}
.s-client{color:#C49AF0;background:rgba(150,90,220,.17)}
.s-perdu{color:var(--bone-3);background:rgba(244,238,226,.08)}
.tag{display:inline-block;padding:3px 9px;border-radius:6px;background:var(--bone-2);color:var(--stone-d);font-size:12px;margin:2px 3px 0 0}
.pill-new{background:var(--green);color:#fff;font-size:11px;font-weight:700;border-radius:20px;padding:1px 8px;min-width:20px;text-align:center;box-shadow:0 0 10px rgba(30,158,99,.4)}

/* ---------- Conversations ---------- */
.conv-wrap{display:grid;grid-template-columns:340px 1fr;gap:16px;height:calc(100vh - 150px);height:calc(100dvh - 150px)}
.conv-list{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);overflow-y:auto;box-shadow:var(--shadow-sm)}
.conv-item{padding:14px 16px;border-bottom:1px solid var(--line);cursor:pointer;display:flex;gap:11px;transition:background .12s;align-items:center}
.conv-item:hover{background:var(--ink-3)}.conv-item.active{background:rgba(255,176,32,.09);box-shadow:inset 3px 0 0 var(--mari)}
.conv-item .meta{min-width:0;flex:1}
.conv-item .meta .top{display:flex;align-items:center;gap:8px}
.conv-item .meta b{font-weight:600;font-size:14.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--bone)}
.conv-item .meta .time{margin-left:auto;font-size:11.5px;color:var(--bone-3);flex:none}
.conv-item .meta .last{color:var(--stone-d);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px;display:flex;align-items:center;gap:6px}
.conv-detail{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);display:flex;flex-direction:column;box-shadow:var(--shadow-sm);overflow:hidden}
.conv-detail .chd{display:flex;align-items:center;gap:12px;padding:14px 18px;border-bottom:1px solid var(--line)}
.conv-detail .chd b{color:var(--bone)}
.conv-detail .chd .back{display:none;min-width:44px;min-height:44px;place-items:center;margin-left:-6px;color:var(--bone)}
.conv-detail .chd .spacer{margin-left:auto}
.handbanner{background:rgba(255,176,32,.1);color:var(--mari-2);font-size:13px;font-weight:600;padding:9px 18px;text-align:center;border-bottom:1px solid var(--line)}
.msgs{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:9px;
  background:linear-gradient(180deg,var(--ink-1),var(--ink))}
.bubble{max-width:76%;padding:9px 13px;border-radius:12px;font-size:14.5px;line-height:1.4;white-space:pre-wrap;word-break:break-word;box-shadow:0 1px 2px rgba(0,0,0,.3);color:var(--bone)}
.bubble.in{background:var(--ink-3);align-self:flex-start;border-bottom-left-radius:4px}
.bubble.out{background:#1d3b2e;align-self:flex-end;border-bottom-right-radius:4px}
.bubble .t{display:block;font-size:10.5px;color:var(--bone-3);margin-top:3px;text-align:right}
.replybar{display:flex;gap:10px;padding:12px 16px;border-top:1px solid var(--line);align-items:flex-end;background:var(--panel-2)}
.replybar textarea{flex:1;resize:none;padding:11px 14px;border:1.5px solid var(--line-2);border-radius:12px;font-family:inherit;font-size:15px;max-height:120px;line-height:1.4;background:var(--ink-2);color:var(--bone)}
.replybar textarea:focus{outline:none;border-color:var(--mari);box-shadow:0 0 0 3px rgba(255,176,32,.16)}
.replybar .send{background:var(--green);color:#fff;border-radius:50%;width:44px;height:44px;display:grid;place-items:center;flex:none;box-shadow:0 4px 14px rgba(30,158,99,.35)}
.replybar .send:hover{background:#18885a}

/* ---------- Handoffs (À traiter) ---------- */
.queue{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}
.qcard{background:var(--panel);border:1px solid var(--line);border-left:4px solid var(--mari);border-radius:var(--r);padding:16px 18px;box-shadow:var(--shadow-sm);transition:border-color .14s,box-shadow .14s,transform .12s}
.qcard:hover{box-shadow:var(--halo-mari);transform:translateY(-2px)}
.qcard.urgent{border-left-color:var(--clay-2)}
.qcard.urgent:hover{box-shadow:0 0 0 1px rgba(219,106,72,.3),0 12px 34px rgba(192,73,43,.16)}
.qcard .top{display:flex;align-items:center;gap:11px;margin-bottom:10px}
.qcard .top b{color:var(--bone)}
.qcard .age{font-size:12px;color:var(--bone-3);margin-left:auto;flex:none}
.qcard.urgent .age{color:var(--clay-2);font-weight:600}
.qcard .reason{color:var(--stone-d);font-size:13.5px;margin:10px 0 14px}
.qcard .acts{display:flex;gap:8px}

/* ---------- États ---------- */
.empty{text-align:center;padding:54px 20px;color:var(--stone-d)}
.empty svg{width:42px;opacity:.5;margin-bottom:12px;color:var(--mari)}
.empty h3{font-size:16px;color:var(--bone);margin-bottom:4px;font-weight:700}
.skel{background:linear-gradient(90deg,rgba(255,255,255,.035) 25%,rgba(255,255,255,.09) 50%,rgba(255,255,255,.035) 75%);background-size:200% 100%;animation:sh 1.3s infinite;border-radius:8px}
@keyframes sh{0%{background-position:200% 0}100%{background-position:-200% 0}}
.skel-row{height:56px;margin:0;border-bottom:1px solid var(--line)}
.spin{width:18px;height:18px;border:2.5px solid rgba(255,255,255,.16);border-top-color:currentColor;border-radius:50%;animation:rot .7s linear infinite;display:inline-block}
@keyframes rot{to{transform:rotate(360deg)}}

/* ---------- Toasts / modal ---------- */
.toasts{position:fixed;bottom:calc(20px + env(safe-area-inset-bottom));left:50%;transform:translateX(-50%);display:flex;flex-direction:column;gap:10px;z-index:100;align-items:center;width:max-content;max-width:92vw}
.toast{background:var(--panel-2);color:var(--bone);border:1px solid var(--line-2);padding:12px 18px;border-radius:12px;box-shadow:var(--shadow-lg);font-size:14.5px;font-weight:500;display:flex;align-items:center;gap:12px;animation:slide .25s ease}
.toast.ok{background:#123e2b;border-color:rgba(62,208,137,.3)}
.toast.err{background:#3d190f;border-color:rgba(219,106,72,.35)}
.toast .undo{color:var(--mari);font-weight:700;cursor:pointer;background:none;border:none;margin-left:12px;padding:6px 10px;min-height:44px;font-size:13.5px}
@keyframes slide{from{transform:translateY(12px);opacity:0}to{transform:none;opacity:1}}
.modal-bg{position:fixed;inset:0;background:rgba(8,5,12,.62);display:grid;place-items:center;z-index:90;padding:20px;animation:fade .15s;backdrop-filter:blur(3px)}
@keyframes fade{from{opacity:0}to{opacity:1}}
.modal{background:var(--panel-2);border:1px solid var(--line-2);border-radius:18px;box-shadow:var(--shadow-lg);padding:26px;width:min(440px,94vw);color:var(--bone)}
.modal h3{font-size:18px;margin-bottom:8px;font-weight:700;color:var(--bone)}.modal p{color:var(--bone-2);margin-bottom:20px}
.modal .acts{display:flex;gap:10px;justify-content:flex-end;flex-wrap:wrap}
select.stage-sel{padding:7px 9px;border:1.5px solid var(--line-2);border-radius:8px;font-size:13px;font-weight:600;background:var(--ink-2);color:var(--bone);cursor:pointer;min-height:38px}

/* ---------- Statistiques ---------- */
.segbar{display:inline-flex;border:1px solid var(--line-2);border-radius:10px;overflow:hidden;background:var(--ink-2)}
.segbar button{padding:8px 14px;font-size:13px;font-weight:600;color:var(--stone-d);min-height:40px;border-right:1px solid var(--line-2)}
.segbar button:last-child{border-right:none}
.segbar button.on{background:var(--mari);color:#241a05}
.chart{width:100%;height:auto;display:block}
.chart .axl{font-size:10px;fill:var(--bone-3)}
.lg{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--stone-d);margin-left:14px}
.lg i{width:12px;height:3px;border-radius:2px;display:inline-block}

/* ---------- Base de connaissances ---------- */
.krow{display:flex;align-items:center;gap:12px;padding:13px 18px;border-bottom:1px solid var(--line)}
.krow:last-child{border-bottom:none}
.krow b{color:var(--bone)}
.krow .kdel{flex:0 0 auto;color:var(--bone-3)}
.krow .kdel:hover{color:var(--mari)}

/* ---------- Onboarding premier run ---------- */
.ob-step{display:flex;align-items:center;gap:14px;padding:14px 0;border-top:1px solid var(--line)}
.ob-step:first-of-type{border-top:none}
.ob-step b{color:var(--bone)}
.ob-num{width:30px;height:30px;border-radius:50%;background:var(--bone-2);color:var(--stone-d);display:grid;place-items:center;font-weight:700;flex:0 0 auto}
.ob-step.done .ob-num{background:var(--green);color:#fff;box-shadow:0 0 12px rgba(30,158,99,.4)}

/* ---------- Formulaire réglages ---------- */
.fld{display:block;margin-bottom:14px}
.fld>span{display:block;font-size:13px;font-weight:600;color:var(--stone-d);margin-bottom:5px}

/* ---------- Abonnement ---------- */
/* Barre de progression : dégradé clay→mari + léger glow animé (coupé en reduced-motion) */
.qbar{height:10px;background:rgba(244,238,226,.08);border:1px solid var(--line);border-radius:6px;overflow:hidden}
.qbar span{display:block;height:100%;background:linear-gradient(90deg,var(--clay),var(--mari));border-radius:6px;
  box-shadow:0 0 14px rgba(255,176,32,.45);animation:barGlow 2.6s ease-in-out infinite}
@keyframes barGlow{0%,100%{filter:brightness(1)}50%{filter:brightness(1.18)}}
.plans{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}
.plan{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:20px;display:flex;flex-direction:column;gap:6px;transition:border-color .14s,box-shadow .14s}
.plan:hover{border-color:var(--line-2)}
.plan.current{border-color:var(--mari);box-shadow:0 0 0 2px rgba(255,176,32,.18),0 0 30px rgba(255,176,32,.1)}
.plan .pn{font-weight:700;font-size:16px;color:var(--bone)}
.plan .pp{font-size:24px;font-weight:700;color:var(--bone)}
.plan .pp span{font-size:13px;font-weight:500;color:var(--stone-d)}
.plan .ps{font-size:12.5px;color:var(--stone-d)}
.plan .pf{font-size:13px;margin:6px 0 12px;color:var(--bone-2)}
.plan .pbtns{margin-top:auto;display:flex;flex-direction:column;gap:8px}
.plan .pcur{margin-top:auto;text-align:center;color:var(--mari);font-weight:600;font-size:13px}
.btn.wave{background:#1dc4d6;color:#062a2f}
.btn.wave:hover{background:#33d3e4}

/* Statuts de livraison sur les bulles sortantes */
.bubble .tick{margin-left:3px;font-size:11px;color:var(--bone-3);letter-spacing:-1px}
.bubble .tick.read{color:var(--blue-2)}
.bubble .tick.fail{color:var(--clay-2);letter-spacing:0}

/* Séparateurs de date + auteur de la réponse (Kora / Vous) */
.daysep{align-self:center;margin:6px 0}
.daysep span{background:rgba(244,238,226,.08);color:var(--bone-3);font-size:11.5px;font-weight:600;padding:3px 12px;border-radius:20px}
.bubble .who{display:block;font-size:10.5px;font-weight:700;margin-bottom:2px;color:var(--green-2);opacity:.9}
.bubble.human{background:#1e3350}
.bubble.human .who{color:var(--blue-2)}

/* ---------- Lot CRM-1 : copilote IA ---------- */
.crm-kpis{margin-bottom:18px}
.kpi.ai-glow{border-color:rgba(255,176,32,.3);background:linear-gradient(180deg,rgba(255,176,32,.07),var(--panel))}
.kpi.ai-glow .n{color:var(--mari-2);text-shadow:0 0 24px rgba(255,176,32,.4)}
.kpi.ai-glow .fcfa{font-size:24px}

/* Vue Cartes contacts */
.ccards{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px}
.ccard{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:16px 16px 14px;box-shadow:var(--shadow-sm);display:flex;flex-direction:column;gap:12px;transition:border-color .14s,box-shadow .14s,transform .12s}
.ccard:hover{border-color:var(--mari);box-shadow:var(--halo-mari);transform:translateY(-2px)}
.ccard .cctop{display:flex;align-items:center;gap:11px}
.ccard .cctop b{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:block;color:var(--bone)}
.ccmeta{display:flex;flex-direction:column;gap:7px}
.ccmeta>div,.cdgrid>div{display:flex;justify-content:space-between;align-items:baseline;gap:10px}
.cl{color:var(--stone-d);font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.02em}
.cv{font-size:14px;font-weight:600;text-align:right;min-width:0;overflow:hidden;text-overflow:ellipsis;color:var(--bone)}
.cv.fcfa{color:var(--mari-2)}
.ccacts{display:flex;gap:8px;margin-top:auto}
.ccacts .btn{flex:1;justify-content:center}

/* Fiche contact (modale) */
.cdetail .cdhead{display:flex;align-items:center;gap:12px;margin-bottom:14px}
.cdetail .cdhead h3{color:var(--bone)}
.cdgrid{display:grid;grid-template-columns:1fr 1fr;gap:9px 20px;padding:14px 0;border-top:1px solid var(--line)}

/* Bloc IA : panneau distinct, halo mari, clairement "intelligent" */
.ai-block{margin-top:14px;border:1px solid rgba(255,176,32,.32);border-radius:var(--r);
  background:linear-gradient(180deg,rgba(255,176,32,.08),rgba(255,176,32,.02));padding:14px 15px;
  box-shadow:inset 0 0 30px rgba(255,176,32,.07),0 0 0 1px rgba(255,176,32,.06)}
.ai-head{display:flex;align-items:center;gap:10px;margin-bottom:10px}
.ai-badge{display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--mari);text-shadow:0 0 12px rgba(255,176,32,.4)}
.ai-badge svg{color:var(--mari)}
.ai-body{font-size:14px;line-height:1.5;min-height:40px;color:var(--bone)}
.ai-loading{display:flex;align-items:center;gap:9px;color:var(--stone-d);font-size:13.5px}
.ai-sec+.ai-sec{margin-top:10px}
.ai-lbl{font-size:11.5px;font-weight:700;text-transform:uppercase;letter-spacing:.03em;color:var(--bone-3);margin-bottom:3px}
.ai-sec p{margin:0;color:var(--bone)}
.ai-next{font-weight:600;color:var(--clay-2)}
.ai-foot{font-size:11.5px;margin-top:10px}

/* =========================================================
   MOBILE (≤ 900px) — web-app : barre basse fixe + empilement 1 colonne
   ========================================================= */
@media(max-width:900px){
  .app{grid-template-columns:1fr}
  /* La sidebar devient un tiroir (drawer) "Menu" ouvrable depuis la barre basse */
  .sidebar{position:fixed;left:0;top:0;width:min(280px,86vw);height:100vh;height:100dvh;
    transform:translateX(-100%);transition:transform .22s ease;padding-bottom:calc(20px + env(safe-area-inset-bottom));
    box-shadow:var(--shadow-lg)}
  .sidebar.open{transform:none}
  .overlay.show{opacity:1;pointer-events:auto}
  .hamb{display:none}

  .topbar{padding:12px 16px;gap:10px;flex-wrap:wrap;row-gap:10px}
  .topbar h2{font-size:18px}
  #topActions{width:100%}
  #topActions>div{width:100%}
  .content{padding:16px 16px calc(var(--botnav-h) + 20px + env(safe-area-inset-bottom))}

  /* KPIs 2×2 */
  .kpis{grid-template-columns:repeat(2,1fr);gap:12px}
  .kpi .n{font-size:25px}
  .search input{width:100%}

  /* Barre de navigation basse fixe (icônes + libellés courts, cibles ≥ 44px) */
  .botnav{display:grid;grid-template-columns:repeat(5,1fr);position:fixed;left:0;right:0;bottom:0;z-index:43;
    background:rgba(20,16,25,.94);backdrop-filter:blur(16px);border-top:1px solid var(--line-2);
    padding-bottom:env(safe-area-inset-bottom);box-shadow:0 -8px 24px rgba(0,0,0,.4)}
  .botnav a,.botnav button{position:relative;display:flex;flex-direction:column;align-items:center;justify-content:center;
    gap:3px;min-height:var(--botnav-h);padding:8px 2px 7px;color:var(--bone-3);font-size:10.5px;font-weight:600;
    background:none;border:none;line-height:1.1;text-align:center}
  .botnav svg{width:23px;height:23px;flex:none;transition:filter .14s,color .14s}
  .botnav a:active,.botnav button:active{background:rgba(255,255,255,.04)}
  .botnav a.active,.botnav button.active{color:var(--mari)}
  .botnav a.active svg,.botnav button.active svg{color:var(--mari);filter:drop-shadow(0 0 7px rgba(255,176,32,.55))}
  .botnav .badge{position:absolute;top:6px;left:calc(50% + 6px);background:var(--clay);color:#fff;font-size:10px;
    font-weight:700;border-radius:20px;padding:0 5px;min-width:17px;height:17px;line-height:17px;text-align:center;
    box-shadow:0 0 8px rgba(192,73,43,.5)}

  /* Conversations : liste ↔ fil plein écran, réponse au pouce au-dessus de la barre basse */
  .conv-wrap{grid-template-columns:1fr;gap:0;height:auto;min-height:calc(100dvh - 56px - var(--botnav-h) - 32px)}
  .conv-list.mhide{display:none}
  .conv-detail{height:calc(100dvh - 56px - var(--botnav-h) - 32px)}
  .conv-detail .chd .back{display:inline-grid}
  .msgs{padding:16px 14px}
  .bubble{max-width:85%}

  /* Cartes / grilles → 1 colonne */
  .queue{grid-template-columns:1fr}
  .ccards{grid-template-columns:1fr}
  .cdgrid{grid-template-columns:1fr}
  .plans{grid-template-columns:1fr}

  /* Tableau → cartes empilées */
  .col-hide{display:none}
  .btn.sm{min-height:40px;padding:9px 13px}
  select.stage-sel{min-height:42px}
  table,thead,tbody,th,td,tr{display:block}
  thead{display:none}
  tbody tr{border:1px solid var(--line);border-radius:12px;margin-bottom:10px;padding:8px 4px;background:var(--panel)}
  td{border:none;padding:7px 14px;display:flex;justify-content:space-between;align-items:center;gap:12px}
  td::before{content:attr(data-l);font-size:11.5px;font-weight:700;color:var(--bone-3);text-transform:uppercase}
  td.cell-first::before{display:none}
  td.cell-first{padding-top:12px}
}

@media(max-width:380px){
  .kpi .n{font-size:22px}
  .botnav a,.botnav button{font-size:10px}
  .botnav svg{width:22px;height:22px}
  .content{padding-left:12px;padding-right:12px}
}

/* ---------- Bouton « Visite guidée » (en-tête haut-droite) ---------- */
.tour-btn{display:inline-flex;align-items:center;gap:8px;padding:8px 15px;border-radius:22px;
  font-weight:700;font-size:13.5px;color:#241a05;flex:0 0 auto;
  background:linear-gradient(180deg,var(--mari-2),var(--mari));border:1px solid rgba(255,176,32,.55);
  box-shadow:var(--halo-mari);min-height:38px;white-space:nowrap;
  animation:tourPulse 3.4s ease-in-out infinite}
.tour-btn svg{width:17px;height:17px;flex:none}
.tour-btn:hover{background:linear-gradient(180deg,var(--mari-2),var(--mari-2));
  box-shadow:0 0 0 1px rgba(255,176,32,.5),0 10px 30px rgba(255,176,32,.36);transform:translateY(-1px)}
.tour-btn:active{transform:translateY(0)}
@keyframes tourPulse{0%,100%{box-shadow:0 0 0 1px rgba(255,176,32,.28),0 10px 28px rgba(255,176,32,.14)}
  50%{box-shadow:0 0 0 1px rgba(255,176,32,.42),0 12px 34px rgba(255,176,32,.30)}}
@media(max-width:520px){.tour-btn{padding:8px;border-radius:50%;min-width:38px;justify-content:center}.tour-btn .lbl{display:none}}

/* ---------- Visite guidée (spotlight + bulle) ---------- */
#tourOverlay{position:fixed;inset:0;z-index:120;overscroll-behavior:contain}
#tourHole{position:absolute;top:0;left:0;width:0;height:0;border-radius:12px;pointer-events:none;
  box-shadow:0 0 0 9999px rgba(10,7,14,.74),0 0 0 2px var(--mari),0 0 0 6px rgba(255,176,32,.16),0 0 34px rgba(255,176,32,.30);
  transition:top .3s cubic-bezier(.4,0,.2,1),left .3s cubic-bezier(.4,0,.2,1),width .3s cubic-bezier(.4,0,.2,1),height .3s cubic-bezier(.4,0,.2,1)}
#tourOverlay.solid{background:rgba(10,7,14,.80);backdrop-filter:blur(2px)}
#tourBubble{position:absolute;background:var(--panel-2);border:1px solid var(--line-2);border-radius:16px;
  box-shadow:var(--shadow-lg),0 0 0 1px rgba(255,176,32,.14),0 0 46px rgba(255,176,32,.10);
  padding:17px 18px 15px;width:min(340px,calc(100vw - 28px));color:var(--bone);pointer-events:auto;
  animation:tourIn .22s ease}
@keyframes tourIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
#tourBubble .tour-caret{position:absolute;width:14px;height:14px;background:var(--panel-2);
  border:1px solid var(--line-2);transform:rotate(45deg)}
#tourBubble .tour-caret.up{border-right:none;border-bottom:none}
#tourBubble .tour-caret.down{border-left:none;border-top:none}
.tour-top{display:flex;align-items:center;gap:10px;margin-bottom:9px}
.tour-step{font-size:11.5px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--mari);
  display:inline-flex;align-items:center;gap:7px}
.tour-step .kmark{width:15px;filter:drop-shadow(0 0 8px rgba(255,176,32,.5))}
.tour-x{margin-left:auto;color:var(--bone-3);font-size:13px;font-weight:600;padding:6px 8px;min-height:36px;border-radius:8px}
.tour-x:hover{color:var(--mari);background:var(--ink-3)}
#tourBubble h3{font-size:16.5px;font-weight:700;color:var(--bone);margin:0 0 5px;letter-spacing:-.01em}
#tourBubble p{color:var(--bone-2c);font-size:14px;line-height:1.5;margin:0 0 15px}
.tour-nav{display:flex;align-items:center;gap:10px}
.tour-dots{display:flex;gap:6px;margin-right:auto}
.tour-dots i{width:7px;height:7px;border-radius:50%;background:var(--line-2);transition:background .2s,transform .2s}
.tour-dots i.on{background:var(--mari);transform:scale(1.25);box-shadow:0 0 8px rgba(255,176,32,.5)}
.tour-nav .btn.sm{min-height:38px}
@media(max-width:900px){
  #tourBubble{left:12px!important;right:12px!important;width:auto!important;top:auto!important;
    bottom:calc(var(--botnav-h) + 14px + env(safe-area-inset-bottom))!important}
  #tourBubble .tour-caret{display:none}
}

/* =========================================================
   ACCUEIL « Aujourd'hui » — hero vivant (rotation quotidienne) + communauté
   ========================================================= */
.hero{position:relative;overflow:hidden;background:linear-gradient(180deg,var(--panel-2),var(--panel));
  border:1px solid var(--line);border-radius:var(--r);padding:22px 24px;margin-bottom:22px;box-shadow:var(--shadow-sm)}
.hero::before{content:"";position:absolute;inset:0;pointer-events:none;
  background:radial-gradient(720px 220px at 0% -50%,rgba(255,176,32,.15),transparent 70%)}
.hero.hero-clay::before{background:radial-gradient(720px 220px at 0% -50%,rgba(219,106,72,.17),transparent 70%)}
.hero>*{position:relative}
.hero-greet{font-size:24px;font-weight:700;letter-spacing:-.02em;color:var(--bone);display:flex;align-items:center;gap:10px}
.hero-emoji{font-size:22px;display:inline-block;animation:heroFloat 4.5s ease-in-out infinite}
@keyframes heroFloat{0%,100%{transform:translateY(0)}50%{transform:translateY(-3px)}}
.hero-date{color:var(--stone-d);font-size:13.5px;margin-top:3px}
.hero-punch{margin-top:15px;padding-left:14px;font-size:16.5px;line-height:1.45;font-weight:500;color:var(--bone);max-width:62ch}
.hero.hero-mari .hero-punch{border-left:3px solid var(--mari)}
.hero.hero-clay .hero-punch{border-left:3px solid var(--clay-2)}
.hero-context{margin-top:13px;font-size:13.5px;color:var(--stone-d);display:flex;align-items:center;gap:8px}
.live-dot{width:8px;height:8px;border-radius:50%;background:var(--green-2);flex:none;
  box-shadow:0 0 0 0 rgba(62,208,137,.6);animation:livePulse 2.2s ease-out infinite}
@keyframes livePulse{0%{box-shadow:0 0 0 0 rgba(62,208,137,.55)}70%{box-shadow:0 0 0 8px rgba(62,208,137,0)}100%{box-shadow:0 0 0 0 rgba(62,208,137,0)}}

/* Module Communauté Kora */
.community{margin-top:22px;overflow:hidden;position:relative;
  background:linear-gradient(180deg,rgba(37,211,102,.05),var(--panel))}
.community-in{display:flex;align-items:center;gap:20px;padding:20px 22px;flex-wrap:wrap}
.community-txt{flex:1;min-width:220px}
.community-badge,.community-badge svg{color:var(--green-2);text-shadow:0 0 12px rgba(62,208,137,.35)}
.community-txt b{display:block;margin-top:8px;font-size:16px;font-weight:700;color:var(--bone);letter-spacing:-.01em;line-height:1.35}
.community-txt p{margin:6px 0 0;font-size:13.5px;line-height:1.5}
.community-cta{flex:0 0 auto;color:var(--ink);text-shadow:none;white-space:nowrap}
.community-cta svg,.community-cta:hover{color:var(--ink)}
@media(max-width:640px){
  .hero{padding:18px 18px}
  .hero-greet{font-size:21px}
  .hero-punch{font-size:15.5px}
  .community-in{gap:16px}
  .community-cta{width:100%;justify-content:center}
}

/* Accessibilité : mouvement réduit — on coupe glow/shimmer/rotations et transitions lourdes */
@media (prefers-reduced-motion: reduce){
  *,*::before,*::after{animation-duration:.001ms!important;animation-iteration-count:1!important;
    transition-duration:.001ms!important;scroll-behavior:auto!important}
  .btn:hover,a.kpi:hover,.ccard:hover,.qcard:hover{transform:none}
  .hero-emoji,.live-dot{animation:none}
}